Play.com – Stock Issues

Play.com
I ordered a DVD for my wife for Christmas in December. I have used Play before and have never had any issues.
This time, the DVD did not arrive.
I had to wait 21 days before I could claim a replacement.
Cue no DVD for my better half !
After 21 days, without any quibbles Play agreed to ship a replacement.
Unfortunately, the DVD was not out of stock. I received an e-mail on 7th January to inform me of this.
To date I have still not received the DVD.
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