Dell Tech Support – Must Read The Script

Dell: Can I confirm that your laptop has been collected.
Me: Which one, I have had two collected in the last week.
Dell: The one that needs the repair to the palm rest and screen.
Me: Yes that was collected last week, a day later than was arranged.
Dell: OK, Thank You.
Me: Can you confirm the status of the repair?
Dell: Yes we received the laptop last week and are waiting on the replacement parts.

I’m glad to see that the Dell quality processes have finally kicked in and they are confirming that they are actually repairing the laptop that they have collected and that they have not mistaken my laptop with someone else’s that has the same service tag and the same fault.


The laptop was returned all fixed today !

Dell Support Woes Again

As you will have read here I previously owned a Dell Inspiron Mini 10 (1011) and had a host of issues that resulted in the laptop being returned for a full refund.
I really liked my Dell Mini 10 so I thought I would give them another go.
I ordered another Dell Mini 10 from the Dell UK Outlet.

Once Bitten…

Continue reading Dell Support Woes Again

Running Edinburgh Marathon For CHAS

On 7th September 2008 my daughter Emma Berry Goodman passed away from Motor Neurone Disease.

Last year I ran a half marathon and cycled across Scotland to raise funds for MND Scotland.

This year (before my 40th birthday) I will complete the Edinburgh Marathon on 23rd May 2010. I have also managed to elist the help of my two best friends Angus Denham and Paul Crawford.

The childrens hospice, Rachel House in Kinross was a favourite outing for Emma and she really looked forward to her time there. The staff and volunteers there go out of there way to bring a smile to everyone’s faces!

If you would like to show your support for the fantastic work done by CHAS please consider adding your donation on this page :

You can see some of the photos that I have taken at Rachel House in Kinross here.