PayPal – We value your feedback

Having just completed a transaction on PayPal I realised that it was using SMS as a second factor of authentication (2FA). This has been shown to be insecure so I was looking to see how to change it to a time based token eg Google Authenticator App or use my UbiKey.

The option does not exist.

After searching – PayPal prompted me to complete a survey which I duly completed.
How likely are you to recommend PayPal (0 to 10) – I scored a 5.

How surprised was I when “The survey could not be submitted”.
Cynical? Just a little bit!

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